Privacy Policy

Who we are

Welcome to TheTrueCrafts website (the “Website”). We offer various graphic design products via the website www.thetruecrafts.com. This privacy policy covers the current policies and practices applicable to the processing of your personal data (“Personal Data”) and your rights in relation thereto. In this Privacy Policy (“Privacy Policy”), the use of the words “we,” “our,” and “us” refer to The True Crafts.

What Is Personal Data?

“Personal Data” means information that you voluntarily submit to us through the website and that can include data about an individual (such as a name or email address) or any other information about that individual. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the internet, such as from social media, web companies, or publicly-available information that we acquire from service providers. Personal Data includes:

Browsing Data

The information systems and software procedures used to operate this Website acquire personal data as part of their standard functioning. We may automatically collect certain information when you use the Website including, without limitation, your Internet Protocol ("IP") address, your operating system, the browser type, the address of a referring site, and your activity on the Site. We may also collect information from mobile phone users in a similar manner to optimize the mobile experience. Beyond mobile phone numbers, we may collect mobile screen resolution, device make and manufacturer, and may also collect the device’s unique identifier, and, with your permission, your location.

Registration profile

If you decide to create an account on the Website, you may be required to provide us your Personal Data such as username, e-mail address and encrypted password with the submission of the registration form. You may also include additional Personal Data such as first name, last name, display name and billing address.

Financial information and billing details

If you purchase or subscribe any of our products and/or services, you will also be required to provide us Personal Data related to payments and billing, including name, surname, address, zip code, telephone number, e-mail address, billing address, as well as credit card details, or PayPal account or bank details. We do not store credit card details or PayPal account or bank details. Upon the completion of the purchase of our products and/or services, We collect transaction details from the payment gateway provider only.

Data Collected in “Contact Us” and "Custom Order" section

When you contact us through the Website, you may be required to provide us your Personal Data such as name, e-mail address, subject and, at your own discretion, other information you decide to share with us, that we may collect from you.

Comments and Reviews

When you leave comments or reviews on the products on our Website we collect the data shown in the comments form, including your name, rating/review of the product written by you and also your IP address and browser user agent string to help spam detection.

Cookie Policy

If you leave a comment or review on our Website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How Do We Use the Personal Data We Collect?

We may use information that we collect about you to:

• Deliver the products and Services that you have requested
• Manage your account and provide you with customer support
• Perform research and analysis about your use of, or interest in, our products, Services, or content, or products, services, or content offered by others
• Communicate with you by email about products or services that may be of interest to you either from us or other third parties
• Tailor your user experience
• Develop and display third-party content and advertising tailored to your interests on the Site and other sites
• Manage our business and
• Perform functions as otherwise described to you at the time of collection.

The submission of your Personal Data is not mandatory. Any refusal to provide the consent will not have any effect other than our inability to provide you the products and/or services. In such a situation, we shall not be liable for any losses, liabilities and damages whatsoever and howsoever arising thereof.

At any time, you have the right to withdraw your consent. The withdrawal of consent shall note affect the lawfulness of processing based on consent before the withdrawal.

Data we may Share with Third Parties

Wherever necessary or functional to fulfilling the purposes indicated above, your Personal Data may be processed by third parties that may be appointed by us as data processors.

The categories of recipients to whom your Personal Data may be disclosed to as follows:

1. third parties such as (i) IT providers; (ii) financial institutions or payment gateway providers in connection with the processing of financial and payment information; (iii) marketing agencies to carry out marketing campaigns, surveys and promotions; (iv) legal, accounting, tax, labour consultants and other professionals and
2. public entities and authorities, exclusively for the purpose of fulfilling legal and regulatory obligations.

Security

We treat the security for all information submitted or provided by you to us seriously and is of importance to us. We will take reasonable steps to protect or secure this data, including Personal Data you provide to us by using appropriate securities measures (such as firewalls, penetration testing and etc).

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Links to Other Sites

The Site may contain links to other sites. Any Personal Data you provide on the linked sites is provided directly to that third party and is subject to that third party’s privacy policy. This Privacy Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these sites or any other sites that are linked to from our Website.

Advertising

We may, from time to time, partner with a third party to display our or a third party’s advertisement(s) on our Website or engage a third party to manage our advertising on our Website. For more detailed information, please refer to our Cookie Policy.

Questions and Contact Information

If you have any questions about our (i) Privacy Policy or privacy practices, (ii) have any concerns about how we process your Personal Data; (iii) would like to opt out of direct marketing activities; (iv) would like us to update information or preferences you have provided to us, then please contact us at our Contact Page or write to us at info@thetruecrafts.com

Changes to this Privacy Policy

We will keep this Privacy Policy under regular review, and We may update this Privacy Policy from time to time. The updated version shall apply and supersede all previous versions. Hence, it is advisable that you check this Privacy Policy on a regular basis.

Last Updated: 3rd November, 2022